HOTELS

Role of Royal Adventure Moto Tours and limitation of liability of Royal Adventure Moto Tours

Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses, camps, resorts and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are in accordance with the information provided by the hotel to Royal Adventure Moto Tours. Royal Adventure Moto Tours will have no responsibility, and shall not take any liability for any discrepancies.

Information from the hotel and the terms of the hotel

Royal Adventure Moto Tours will not be responsible for any check-in denied by the hotel due to any reason not under the control of Royal Adventure Moto Tours. No refund would be applicable in case the hotel denies check-in under such circumstances.

Responsibilities of the user

The user would be liable to make up for any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any way. The extent and the amount of the damage so caused would be determined by the concerned hotel. Royal Adventure Moto Tours would not, in any way, intervene in it.

The primary guest must be at least 18 years old to be able to check into the hotel.

The user has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a user if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings, will be in accordance with hotel policy & terms. Early check-in or late check-out request is depending on availability and the hotel may charge an additional fee for providing such services.

Additional charges by the hotel

Any other or other services utilized by the user at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. Shall be paid by the user directly to the hotel.

ACTIVITIES AND OTHER SERVICES

Definitions

‘Activity’ includes day tours & sightseeing, , buffets & dining or any other service/product booked on the itinerary provided on our website.

The provider of the activity will be referred as ‘activity provider’, who shall be exclusively responsible for provision of the products/ services booked by the user.

Role of Royal Adventure Moto Tours and limitation of liability

Royal Adventure Moto Tours’ role is limited to facilitating the procurement of an activity service by the user from the activity provider. The transaction or the service fulfilment relation is always between the user and the activity provider.

Royal Adventure Moto Tours shall not provide pick up and drop facility for any activity unless otherwise explicitly mentioned in the confirmation of the reservation.

Royal Adventure Moto Tours will not be liable or responsible for:

• Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of activity provider
• The health, safety and well-being of the user in the course of availing the activity or thereafter
• Any incidental or ancillary services which is directly purchased by the user from the activity provider
• Any incorrect information provided by the activity provider

The maximum liability of Royal Adventure Moto Tours will be limited to refund of booking amount of the said activity or the tour which was received by Royal Adventure Moto Tours for reservation of the activity.

Responsibilities of the users

The user agrees to comply with the terms and conditions of activity provider as well as Royal Adventure Moto Tours’ user agreement and terms of service.

The user will be required to present the booking / confirmation voucher issued by Royal Adventure Moto Tours to avail the activity.

The user shall further be in possession of valid documents viz. Identity proof, address proof, passport or any other document as specified by the activity provider to utilize the activity booked.

The user may need to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the activity where mandated by the activity provider.

The user shall reach out to activity provider directly for any concerns after the confirmation of reservation.

The user should ensure that he qualifies all the eligibility criteria for availing the activity including but not restricted to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the activity, activity provider may or may not allow the user to avail the said activity.

Brochure

All information given in the brochure is based on the information available at the time of publication. Royal Adventure Moto Tours retains the right to change any information contained in the brochure before or after booking the tour due to any event(s) beyond the control of Royal Adventure Moto Tours.

In case Royal Adventure Moto Tours becomes aware of any change before the departure for the tour, Royal Adventure Moto Tours will make all reasonable efforts to notify the user before the departure for that tour. If Royal Adventure Moto Tours becoming aware of the changes post the departure for the tour, the Royal Adventure Moto Tours tour manager or local representative will inform the user about the change.

The prices quoted in the brochure will be calculated at the rate prevailing at the time of printing of the brochure. Royal Adventure Moto Tours retains the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the user.

Apart from the instant terms of service and the user agreement, some specific terms and conditions are mentioned against the respective tour in the website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the Royal Adventure Moto Tours user agreement & terms of service and are to be read in consonance with each other.

No claim of the user against any change in the brochure regarding the tour shall be entertained if such changes are due to reasons beyond the control of Royal Adventure Moto Tours.

Meals and special requests

Royal Adventure Moto Tours may, in its sole discretion, entertain the requests for special meals. Royal Adventure Moto Tours would take all the necessary steps to ensure that these special requests are honored. However, if such special requests are not honored, Royal Adventure Moto Tours would not be liable for any claim in this regard by the user. Extra cost, if any, for special meals or any such special requests have to be borne by the user.

User shall bear the additional charges of any special meal if purchased by him/ her and shall not be entitled to recover it from Royal Adventure Moto Tours.

Itinerary

Royal Adventure Moto Tours will provide a proposed itinerary to the user before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the user before departure and after payment of entire booking amount shall be final.

The tour price is subject to increase without any prior notice if this rate substantially changes before departure, then the user would be required to pay such incremental tour cost before the departure.

The days and nights of the itinerary are decided in accordance with the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.

Royal Adventure Moto Tours takes all reasonable steps at the time of finalizing the itinerary for the user to ensure that the itinerary is in accordance with the convenience and comfort of the user. However, if a change in the itinerary, Royal Adventure Moto Tours would inform the user accordingly before the departure of the user on the tour.

Further, if any change beyond the control of Royal Adventure Moto Tours in the itinerary of the user post departure for the tour, Royal Adventure Moto Tours shall inform the user accordingly as and when such a change occurs. Royal Adventure Moto Tours shall not be held responsible in any way for any loss that a user might suffer consequent to such a change.

Royal Adventure Moto Tours retains the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever.

Royal Adventure Moto Tours retains the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.

If the user misses out on any activity on the tour due to delay on his part, Royal Adventure Moto Tours would not be held liable to refund the money paid for it.

Royal Adventure Moto Tours will not entertain any change in the itinerary at the request of the user after booking, as such change might disarray the entire tour. However, Royal Adventure Moto Tours may, in its sole discretion and depending on availability, provide changes in the itinerary made at the request of the user. User agrees to pay additional cost incurred due to such change/cancellation.

Accommodation for child below 12 year of age

If a child below 12 years of age is booked on the tour without paying for a separate bed, then no separate bed will be provided in the hotel.

Bookings through third party/ travel agents

In case where a travel agent through whom the users have booked the tour, signs the booking form for and on behalf of the user, it shall be deemed and construed that the users have duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the user.

If the user books with a travel agent, the contract is with the user’s travel agent and Royal Adventure Moto Tours is a supplier to the user’s travel agent.

Correct information of the contact details of the user shall be provided at the time of booking. Royal Adventure Moto Tours takes no responsibility for any claims arising out of non-receipt of information if the specified contact number is not reachable or does not belong to the user.

Royal Adventure Moto Tours takes no liability for any promises made to the user by any other travel agent authorized by the user to make bookings. All products and services are provided in accordance with Royal Adventure Moto Tours broachers or any other document provided to the user at the time of booking the tour.

In case of bookings through other travel agents, refunds (if any) will be made to the travel agent authorized by the user to make bookings.

Forfeiture of deposits

Royal Adventure Moto Tours may require the user to pay non-refundable interest-free booking fee at the time of booking the tour.

If the user cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or if the visa of the destination country is not granted or the user is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the user by Royal Adventure Moto Tours.

User acknowledges that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure the availability in accordance with the proposed itinerary. If any denial or rejection of visa, Royal Adventure Moto Tours shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove. User acknowledges that such charges are just and fair and are deducted towards expenses that Royal Adventure Moto Tours incurs towards making bookings at the request of the user and consequent cancellation or non-travel by the user.

Cancellation due to visa rejection

All the users traveling on the tour must be in possession of a valid visa (including transit visa) to enter all the countries in which the users intends to visit or pass through as a part of the tour.

Cancellation charges and refund schedule

Every tour is planned and committed to well in advance. From the moment a booking is confirmed, resources are secured — motorcycles, accommodation, permits, medical and mechanical teams, and support vehicles. This policy is designed to reflect those real operational costs while treating every rider with fairness and transparency.

If the tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the user the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

Cancellation schedule

The following schedule applies to all cancellations received in writing prior to the tour start date.

How refunds work

No-show policy

Failure to arrive on the scheduled tour start date with or without prior written notice will be treated as a no-show. No refund is applicable under this circumstance, regardless of the reason for non-arrival.

Where circumstances prevent travel, comprehensive travel insurance with trip cancellation cover is the appropriate protection — not a substitute for this policy, but the mechanism designed to address exactly these situations.

Important: comprehensive travel insurance — including trip cancellation cover — is a mandatory requirement for all Royal Adventure Moto Tours riders and must be purchased in the uk prior to departure. It is the single most effective protection against unforeseen circumstances that may prevent travel.

Payment of the tour cost

Payment shall be made in accordance with the payment schedule provided on the brochure, email or any other documented information as informed at the time of booking.

Payment can be made either online via bank transfer or by way of credit or debit card as specified to the user.

Payment can be made either in inr or any other foreign exchange/currency (as Royal Adventure Moto Tours depends on various out bound service providers/ independent contractors for the purposes of planning the obt) as specified in the brochure or any other documented information provided at the time of booking.

If any cheque towards the payment is dishonored, Royal Adventure Moto Tours, without notice to the user, shall be entitled to cancel the entire booking without any liability and take recourse to appropriate legal remedy.

Final documents will be shared with the user only after the balance payment is made to Royal Adventure Moto Tours by the user. Pan card/passport/national id copy will be required when payments amounting to rs.25, 000/- Or above are made by cash.

For purpose of computing the cost of tour or refund, the foreign exchange components of the tour will be calculated at the prevailing day’s rate of exchange. And any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the user shall be bound to bear any such changes.

Royal Adventure Moto Tours is not obligated in any circumstance to provide break–up of the invoice for each of the service included in the package.

Amendments

If Royal Adventure Moto Tours amends or alters any tour or holiday after such a tour or holiday has been booked, the user shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which Royal Adventure Moto Tours may offer.

Promotion & discounts

Royal Adventure Moto Tours may, periodically, launch some promotions and discount offers on the tour package internally or externally through advertisements and some users in the group tour might receive additional benefits due to entitlement to such promotion and discounts. No claims from users in the group for such privileges shall lie if they are not entitled for the discounts or eligible under the promotion.

In case of publication of any travel scheme offering any discount or benefit by Royal Adventure Moto Tours, Royal Adventure Moto Tours shall have the sole right to withdraw such a scheme or discount at any point.

Miscellaneous

Royal Adventure Moto Tours retains the right to withdraw tour membership of any user whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers. Royal Adventure Moto Tours will not be liable for any damages due to such withdrawal.

It is a mandatory condition of booking that the user purchases a holiday insurance.

A transfer from one tour to another before the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.